Consumer Protection (E-Commerce) Rules 2020

Grievance Officer

SolarSetu is committed to resolving buyer and seller grievances promptly. All complaints are acknowledged within 48 hours and resolved within 30 days.

Contact the Grievance Officer

grievance@solarpanti.com

Primary channel — use this for all formal complaints

Response SLA

Acknowledgement: 48 hours

Resolution: 30 days

Postal Address

Grievance Officer, SolarSetu
(operated by Solarpanti Technologies Private Limited)
C/O DEEPAK KUMAR, ROAD NO 4A, BAIKUNTH NAGAR, MANGO, EAST SINGHBHUM - 831012, JHARKHAND
Jharkhand, 831012, India

Legal notices and formal correspondence only

What to Include in Your Complaint

Your full name and registered email address on SolarSetu
Order ID, RFQ ID, or SSPC reference (if applicable)
A clear description of the issue
The resolution you are seeking
Any supporting documents (screenshots, invoices, correspondence)

Types of Grievances We Handle

Order Disputes

Non-delivery, damaged goods, wrong items shipped

Seller Conduct

Misleading listings, fake reviews, fraud suspicion

SSPC Records

Incorrect payment confirmation records

Account Issues

Wrongful suspension, unauthorised access

Billing Errors

Incorrect charges, GST invoice issues

Privacy Concerns

Data access, deletion requests under DPDP Act 2023

If your grievance is not resolved within 30 days, you may escalate to the National Consumer Helpline (NCH) or file a complaint with the relevant State Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.

This Grievance Redressal mechanism is established pursuant to the Consumer Protection (E-Commerce) Rules 2020, IT (Intermediary Guidelines) Rules 2021, and Consumer Protection Act 2019. Terms · Privacy

SolarSetu

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