Privacy Policy

Last updated: June 17, 2026

Our Commitment to Privacy

At SolarPanti, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — including SOLARSETU, India's verified B2B solar marketplace. We are committed to protecting your personal data and maintaining transparency about our practices.

1. Information We Collect

Personal & Account Information

•Name, email address, phone number, and contact details
•Company name, GSTIN, and business registration details (mandatory for SOLARSETU seller and buyer accounts)
•Billing address and payment information (processed securely through Razorpay)
•Profile photo and additional profile information you choose to provide
•Government-issued ID for seller verification (encrypted and stored securely)

SOLARSETU Marketplace Data

•SSP (SolarPanti Seller/Product) codes assigned to verified sellers and listed products
•ALMM registration numbers, certifications, and product specification documents submitted by manufacturers
•RFQ (Request for Quotation) details — product requirements, quantities, delivery timelines, and buyer–seller correspondence
•Product listings, catalogue data, pricing, and inventory information submitted by sellers
•Order history, transaction records, and fulfilment communications
•Seller performance metrics, response rates, and buyer reviews

Usage Information

•Log data including IP address, browser type, and device information
•Pages visited, search queries (product names, SSP codes, categories), time spent, and interaction patterns
•Cookies and similar tracking technologies (see Cookie Policy below)
•Location data (with your permission)

Solar Installation Data (SolarPanti Platform)

•System specifications, performance metrics, and energy production data
•Installation photos and documentation
•Maintenance records and service history
•Financial data related to solar projects

2. How We Use Your Information

Platform & Marketplace Operations

•Provide, operate, and maintain our platform and SOLARSETU marketplace services
•Verify seller identity, GSTIN, ALMM registration, and assign SSP codes to eligible manufacturers
•Facilitate RFQ submission, routing to verified sellers, and quote management
•Process B2B orders, invoices, and payment settlements
•Display buyer and seller profiles, product listings, and transaction histories
•Send you important updates, technical notices, and security alerts
•Respond to your inquiries and provide customer support

Trust & Safety

•Verify product specifications against ALMM lists and prevent counterfeit listings
•Monitor marketplace activity for fraud, policy violations, and suspicious transactions
•Maintain seller ratings and buyer feedback systems

Analytics & Improvement

•Monitor and analyze usage patterns to improve our platform and marketplace features
•Generate anonymized market reports on solar procurement trends (never identifying individual buyers/sellers)

Marketing and Communications

•Send promotional emails about new features, products, or services (with your consent)
•Conduct surveys and gather feedback
•Personalize your experience based on your preferences and past RFQ activity
•You can opt-out of marketing communications at any time

3. Information Sharing and Disclosure

Within the SOLARSETU Marketplace

•When you submit an RFQ, your business name, requirements, and contact details are shared with the selected verified sellers to enable them to respond with a quote
•Seller profiles, SSP codes, ALMM certification status, and product specifications are visible to registered buyers on the marketplace
•Order and transaction details are shared between the buyer and seller involved in that specific transaction

Service Providers

•Payment processors (Razorpay), cloud hosting (AWS Mumbai region), email services, and analytics providers
•GSTIN verification partners and ALMM data integration services
•Logistics and fulfilment partners (only the shipping-relevant data required to complete your order)

Legal & Business

•Legal Requirements: When required by law, court order, or government authority
•Business Transfers: In the event of a merger, acquisition, or sale of assets

We Do NOT

•Sell your personal information or RFQ data to third parties
•Share your data for advertising purposes without consent
•Disclose seller pricing or buyer negotiation details to competing parties

4. Data Security

Security Measures

•256-bit SSL/TLS encryption for data in transit
•AES-256 encryption for sensitive data at rest (GSTIN, government IDs, payment info)
•Regular security audits and penetration testing
•Multi-factor authentication (MFA) for account access
•Role-based access control (RBAC) — buyers cannot access seller-only data and vice versa
•Daily encrypted backups stored in multiple AWS regions

Your Role

•Use strong, unique passwords for your account
•Enable two-factor authentication (2FA)
•Keep your login credentials confidential
•Report any suspicious activity or unauthorized marketplace listings immediately

5. Your Privacy Rights

Data Subject Rights

•Access: Request a copy of your personal information and marketplace activity data
•Correction: Update or correct inaccurate data (including seller profile, SSP code details, ALMM info)
•Deletion: Request deletion of your data (subject to legal obligations; transaction records must be retained per Indian tax laws)
•Portability: Receive your data in a structured, commonly used format
•Objection: Object to processing of your data for certain purposes
•Restriction: Request limitation of processing in certain circumstances

Exercising Your Rights

•Log into your account to access and update your information
•Sellers can manage their SSP code profile and product listings directly from the seller dashboard
•Contact us at privacy@solarpanti.com for data requests
•We will respond to requests within 30 days

6. Cookies and Tracking Technologies

Types of Cookies We Use

•Essential Cookies: Required for site functionality (authentication, session, cart/wishlist in SOLARSETU)
•Performance Cookies: Help us understand how visitors use the marketplace (search patterns, product views)
•Functionality Cookies: Remember your preferences, filters, and saved searches
•Analytics Cookies: Measure traffic and usage patterns (Google Analytics)

Managing Cookies

•You can control cookies through your browser settings
•Disabling essential cookies will prevent SOLARSETU marketplace features (login, RFQ, wishlist) from working
•Third-party cookies are subject to their respective privacy policies

7. Data Retention

Retention Periods

•Account Data: Retained for the duration of your account plus 90 days after closure
•Transaction & Order Records: Retained for 7 years per Indian GST and tax laws
•RFQ Data: Retained for 2 years from the date of submission
•Communication Logs: Retained for 1 year for support and dispute resolution purposes
•Analytics Data: Aggregated and anonymized after 2 years

Deletion

•Data is securely deleted after retention periods expire
•You may request earlier deletion (subject to legal obligations — GST transaction records cannot be deleted early)
•Backup data is purged within 90 days of deletion

8. International Data Transfers

Data Storage

•Primary data is stored in India on AWS Mumbai region (ap-south-1)
•Backups may be stored in other AWS regions for redundancy
•We ensure adequate safeguards for any international transfers
•We comply with India's DPDP Act 2023, GDPR for EU users, and other applicable laws

9. Children's Privacy

Age Restrictions

•Our services — including SOLARSETU — are intended for business users and are not for users under 18 years of age
•We do not knowingly collect information from children
•If we discover we have collected data from a child, we will delete it immediately
•SOLARSETU seller and buyer accounts require a valid GSTIN, which legally presupposes an adult registered business entity

10. Changes to This Privacy Policy

Updates

•We may update this Privacy Policy from time to time
•We will notify you of significant changes via email or platform notification
•Continued use after changes constitutes acceptance
•Review this policy periodically for updates

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Email: privacy@solarpanti.com

DPO Email: dpo@solarpanti.com

Phone: +91 1800-123-4567

Address: Mumbai, Maharashtra, India

Read our Terms of Service Visit SOLARSETU Marketplace

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